We offer a comprehensive one-year warranty covering a range of manufacturing and material issues. After the warranty period, you can still bring your piece to us for repairs at a reduced cost.

​

At Eliore, we believe jewelry is not just a one-time purchase but a lifelong companion. We are honored to be your trusted jewelry home for years to come and are happy to assist with any issues to maintain our valued relationship.

 

Reaching out for repairs helps us ensure product durability, earn your lasting trust, and deliver the exceptional service we proudly stand behind.

 

Please contact us anytime with questions or concerns; we are committed to providing attentive, professional, and personalized support.

 

Our one-year warranty includes:

• Repair of chain breaks (except in cases requiring special welding or damage from improper use)

• Repair of broken earring posts and reinforcement of locking mechanisms on huggie-style hoop earrings

• Resetting a lost stone, if the original stone is returned and its size does not exceed 1.3mm. If the stone is lost, please contact us for a price quote

• Renewal of white rhodium plating or darkening rhodium finishes             

 

Warranty exclusions:

• Damage from normal wear and tear, scratches, stretching, impacts, or improper use

• Repairs made by unauthorized third parties

• Loss or theft of jewelry

 

Ring resizing:

• For custom-made rings, resizing is free within four months of purchase for up to one U.S. ring size change

• Larger size changes require evaluation and a custom quote

• For rings purchased from stock, resizing is available within approximately 14 business days from purchase, contingent on the ring being returned unused in its original packaging

 

Please note that some models may not be resizable. We recommend verifying size options when ordering and consulting with us before finalizing your purchase.

 

Jewelry cleaning and refresh:

• We offer complimentary jewelry cleaning and renewal services once per year for any piece purchased from Eliore, with no time limitations.

 

We are here for any further questions or assistance you may need.